Client/Customer Management

With so many competitors vying for your client base, retaining acquired customers is one of your most important business objectives. The new global economy has empowered your customers with more information and more choices than ever before.

As your customers receive more and more information, they:

• Insist on convenience, choice, flexibility, and simplicity
• Expect you to learn from their interactions with your organization
• Seek customized, relevant, and usable value at a competitive price
• Demand consistent treatment across all forms of interaction–at the store, over the phone, on the Web, and at their home or business

Your success depends directly on how well you understand and value your customers, and how well you personalize your interactions with them. Creating a customer-focused organization needs to happen on multiple fronts: business strategy, fulfillment process, and supporting technology and infrastructure.

Website Design/Development

The internet is moving at the speed of light. If your company is not utilizing the web, you are losing a large potential of open business. Our design team can create a full intranet/internet web structure for your company to move you ahead of your competition.

Our professionals can also provide programming in the following languages:

• ASP
• ASP.NET
• C#
• Java
• VB
• VB.NET

Database Design/Development

SFA Solutions provides database application consulting. Our specialty is designing and implementing rock-solid database applications. Our consultants gained their experience solving Internet and database problems for many successful mid-market companies.

We can show you how to avoid database performance problems in web design and help you resolve known slow spots. Besides developing database-driven web sites and Windows client/server business systems, SFA Solutions has special expertise in:

• Achieving best performance in large-scale, high reliability database applications with large numbers of users.
• Efficient, practical handling of multi-user issues, such as transaction processing, security and administration.
• Creating high efficiency, Windows database applications that work both inside a corporate LAN and with databases resident across the Internet.